Customer Care
Can't find what you are after? Contact us!
We are always ready to assist you with any inquiries or support needs. Contact us for expert advice and guidance on our products and services.
At Ocean Pixel, customer satisfaction is our priority. We strive to provide exceptional service and ensure a seamless shopping experience for all our customers.
FAQs
What are your shipping and delivery options?
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Great news! We offer a wide range of delivery and shipping options to suit your needs. From Local Gojek direct on-the-day delivery to international and domestic couriers, we've got you covered.
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We will work with you to determine the best delivery method based on your location and preferences. Not to forget, we always provide delivery tracking for transparency and safety. Please note costs may vary depending on the shipping method and shipping insurance selected.
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Yes, we can personally deliver to you at a small cost and even bring our payment machine if you'd like to pay by card!
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30,000 IDR for any distance under 10km from our store.
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50,000 IDR for any distance under 30km from our store.
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Distance above 30km feel free to enquire if we are available for further delivery!
I need a gear but I am stuck at the Airport/ Hotel since my next trip is in a few hours, can you personally deliver?
How do I order?
Where can I get more product photos and price information?
To place an order, and request more photos and price information on the item you are after, please reach out to us through WhatsApp or click the "Email Us" button above.
Our team is ready to assist you with any inquiries and ensure a smooth ordering process. We look forward to helping you with your underwater photography needs!
Do you have Product Warranty?
All our products come with a manufacturer warranty which varies from one brand to another brand. The warranty generally covers any manufacturing defects or issues. For further details visit the brand website Warranty page, alternatively, contact us and we are more than happy to walk you through it
What are the payment methods available?
We accept:
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Bank Transfers to our IDR Account
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Visa & Mastercard Credit Card In-Store
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Wise transfer
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Cash
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Paypal payment USD only (with buyer covering transaction fees).
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Split Payment (partial cash and partial method of choice)